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A Jackie/Six production

Thursday, November 13, 2003 |
 
Accidental Tech Support
My co-worker's computer has been down for nearly 6 months, if not more. Her son tried to delete Kazaa without the aid of Ad aware, and, of course, it mucked up the machine. An attempted reboot, reinstall, reinstall using another co-worker's restore disk, and a reformat later, and we have a nice paperweight. She has been insisting that I look at the machine, but never brings it in to the office. Tuesday, she brought it in. Grabbed a boot disk for Win98 SE off the Internet (What did we ever do before the Internet came along?), and discovered to my horror that the C: drive was not registering. She brought the cpu, but not the recovery disks or any of the documentation. I couldn't find which key kicked out to the BIOS. F3? F10? F12? Who knew? I called it a day. Yesterday, she brought in the recovery disk and the documentation. It's a Compaq 5465. Essentially, a noob box. All the rear inputs are color coded. The manuals go into great detail about the special Internet ready buttons on the keyboard. The word BIOS was nowhere to be found. I was too busy at work to really care. Today, the boss left a little early. Tried the recovery CD. Attempted to reinstall default software, but couldn't detect HD. Randomly pressed function keys at startup, and bingo! BIOS. BIOS setup not detecting HD. Fudge. Changed settings on everything else pretty much at random, and then reset everything to default. Reboot results in loss of even the text that says "Please insert System Disk" and the floppy won't turn off, with the Zip drive making weird noises (so, at least that part of the machine was acting normally). Fudge. Back to BIOS. Fooled around with more settings. Nothing. Fudge. On a lark, reinsert recovery disk. Reinstall successful (How did it find the HD?). Machine reset to factory software install, all is running normally. Have no idea what I did. But machine is working, and I get credit. Today was a good day.


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