If you're like me and you work in corporate enviroment, there's a good chance you work with IBM's Lotus Notes. Lotus Notes is not a terrible email system, and it's got plenty of security features. Of course, it's also total crap. Cutting and Pasting? The lifeblood of the harried office worker? Doesn't work half the time in Lotus Notes. You have an email address in ACT, you need to put it into Lotus Notes. Good luck. Better still, look up an address on the internal company directory. Highlight text. Copy. Oops, copy does not work. OK, I'll print it out and input it by hand. Nope. Not an option either. So I'm forced to either a) split screen between my two applications (all while using lots of scrollbar action) b) take a screenshot, and then print that "Why don't you just use the Lotus Notes addressbook and calendar for all your needs?" a) I'm just a peon, I don't have a say in the matter. b) If I wanted to enslave all of my contact management to a single poorly built piece of crap, I'd use a more powerful system like ACT, or a more userfriendly system like Outlook. c) Still doesn't solve my internal directory problem. Use Lotus Notes to find person. Write down info on piece of paper. Type info into address book. Does anybody on the Lotus Notes development team even use their crappy product? Does IBM make their profits on the sales of accompanying pads of paper and pens? I am making it my new mission in life to find the IT person in charge of internal communications, tying them to my chair, and forcing them to hand input all the internal directory addresses into ACT for me. Or beating them about the head with a frozen mackarel.